eWorld.UI - Matt Hawley

Ramblings of Matt

Best Constructive Critiscm Ever

June 10, 2004 19:43 by matthaw

So, I'm not one to compete with WTF, but I just got the following email and it just completely irked me on how blatently obvious stupid people are:

“I am not able to get the Calendar and TimePicker to look reasonable.    The calendar is long, narrow and ugly.   I can't get the shape to change. The Timepicker does not focus on the times listed. The display area is much bigger than needed to hold the values and you must scroll to the right to ever see a number.  Also,  both Calendar and Timepicker displays allow underlying  'select' boxes to show through.

The controls were very easy to put in and work great but the displays are so bad that they cannot be used..”

How nice of this friendly guy...now, can you imagine what I wrote? Can you believe that it was somewhat nice? What's your verdict...

“I'll take this issue by issue...

 
"The calendar is long, narrow and ugly"
 
- There are many properties to solve this. First off, you can utilize the CalendarWidth property to set a reasonable width to make it not so "long"
- There are also a ton of Style properties (MonthHeaderStyle, DayHeaderStyle, SelectedDateStyle, etc.) that you can set to make it not "ugly"
 
"The Timepicker does not focus on the times listed"
 
- This is a known issue, and will be looked at for the next version.
 
 
"The display area is much bigger than needed to hold the values and you must scroll to the right to ever see a number."
 
- There are a multitude of properties to change how the Time Picker is displayed. For instance, you can change NumberOfColumns, PopupHeight, and PopupWidth to completely control how "big" it is as well as needing to scroll to the right to see all the numbers.
 
"Also,  both Calendar and Timepicker displays allow underlying  'select' boxes to show through."
 
- Yes, I'm aware of this. It's a known imperfection on how "windowing" takes place in the browser. Drop down lists, Listboxes, and IFrames all fall under this category, and take the highest Z-Index precedence no matter what. Consider using PopupLocation along with DisplayOffset[X/Y] properties to move the popups around. If you're still having troubles, you can always set EnableHideDropDown to True, which will hide the DropDownLists and ListBoxes from the page when the Popups are visible.
 
Now, I don't mind constructive critiscm, however it's blatently obvious that you didn't even bother reading the Help, or check out the properties to see if there were things that could alleviate your problems prior to complaining about them. The control is simple to use, yes, but sometimes (for more advanced webforms), more configuration is needed than normal. Others have expressed their concerns like you have (prior to a way of handling them), which is why these properties exist.
 
Also, I would like to point out another great resource, my forums. There are hundreds of posts about questions that you can find information about. You can find my forums at http://www.eworldui.net/forums
 
So, there you have it, blatant answers about certain issues that have been resolved for about a year now. Thanks for stating the obvious, jerk.


Comments

June 10. 2004 21:57

I hope your customers don't read your blog...

Jeff

June 11. 2004 07:08

I know how you feel. In today's world, miracle-working and mind-reading are the only things that can restrain some people from throwing an ego-charged fit whenever things don't go the way they expect. I see this type of reaction from my own customers often - few want to take the personal responsibility to learn what they need to know before jumping into new territory, but they're extremely quick to attempt to place the blame for their own unpreparedness on someone else.



Personally, I don't think I would have been as polite. When you're supplying the controls for free, you don't need to deal with such hassles. Besides, it wouldn't have been nearly as bad if the writer had simply ASKED if there was a simple way to do what he wanted, but then, it probably never crossed his mind that he was less-than-perfect himself.



I would have just replied that his e-mail was long, narrow (-minded), and ugly!

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